Privacy Policy

Lobby Hours:
Monday-Friday: 6:30 am – 7:00 pm
Saturday: 8:00 am – 5:30 pm
Sunday (Boarding pick up/drop off only): 8:00 am – 5:30 pm

Business Office Hours: Our business office hours are Monday-Friday 9:00 am – 5:00 pm. The business office deals with any disputes or refunds. Please allow 5 business days for any disputes or refunds to be handled.

Drop-Offs:

Daycare Drop-Offs: In order for our awesome staff to get the daycare properly prepared for the busy day ahead, we ask that customers drop-off their pets at 6:30 am or later on weekday mornings and at 8:00 am or later on Saturdays.

Boarding Drop-Offs: All dogs must be dropped off by 2:00 pm for boarding stays.  This gives the staff time to get the dogs settled, put away their belongings and prepare their evening meal.  It also helps the dog to wind down and become tired, allowing for a good nights rest.

Sunday drop off/pick ups*: The lobby is closed on Sunday, please give us a call between the hours of 8:00 am and 5:30 pm and a staff member will let you in to pick up or drop off your dog.

Grooming Drop-Offs: Please potty your dog at the potty station and bring them in a few minutes before their grooming appointment.

Pick Ups:

Late Pick-Ups:  We ask that you pickup your dog by close, which is promptly 7:00 pm on weekdays and promptly 5:30 pm on weekends. With that said, we understand that a meeting may run late or you may hit traffic, etc. We will try to contact you to remind you your dog is still at Superdogs.  If we are unable to reach you, we will place your dog in boarding and feed them a evening meal. An overnight boarding charge and a minimal meal fee will be added to your total at checkout.

If we are able to reach you, we will try to wait for you as long as we do not have to wait more than 15 minutes past closing.  In this case a late fee of up to $18 is automatically applied to dogs picked up after closing. Your charge for the day would be the amount of daycare plus the late fee. If you cannot pick your dog up by 7:15 pm, your dog will be placed in boarding and fed a meal at your expense. An overnight boarding charge and minimal meal fee will be added onto your total at check-out. The late fee however will be waived.

Grooming Pick-ups: Please pick up your dog from grooming no more than two hours after we have notified you they are ready.  Dogs that are not picked up in this timeframe will be charged applicable daycare fees. Please bear in mind that dogs here for grooming may only play with the daycare and boarding dogs if they have passed a temperament test. If your dog has not passed a Temperament Test (TT) then your dog will be placed in a private suite until you pick up.

Leashes: All dogs must be leashed when entering and exiting Superdogs. The daycare is on a busy street with lots of traffic. Please be safe and leash your dog!

We ask that owners use a flat nylon leash with a snap that attaches to your dogs collar. We do not allow retractable leashes on the premises as they cause injury to staff and dogs.

Collars: All dogs must wear a flat nylon collar with a snap type closure. We prefer that customers purchase a cheap nylon collar and then write your dog’s first and last name in black sharpie on the cheap collar. This is a great way to have a durable collar with no tags for daycare. This will also enable us to learn your dog’s name more quickly and to be able to distinguish dogs that look a lot alike from each other immediately.

Boarding:

In order to ensure the safety and happiness of all of our boarding guests, we require all dogs attending boarding to complete a temperament test and attend one full day at Superdogs prior to their overnight stay. Superdogs Daycare reserves the right to refuse any dog from services should we feel the dog is a danger to themselves, other dogs in our care, staff members, or if the dog is destructive to the premises.

We have three types of boarding:

Group boarding: This is our most popular type of boarding. Dogs in group boarding attend daycare during the day and sleep on a Kuranda bed in the daycare room at night. Dogs attending this type of boarding must:

• be housebroken
• not be food or toy aggressive
• be well mannered

Modified boarding: Modified boarding is great for all dogs but especially puppies, older dogs that get tired or cranky easily, dogs that are not yet housebroken, really hard players, very small dogs and dogs that will not rest at night (those pups that want to play all night long and bother their sleeping neighbors constantly) :o) Our modified boarders play all day in daycare and sleep the night away in a private suite. This is also great for dogs that are here for an extended stay and may get too tired sleeping in group boarding every night.

Private Suite boarding: Dogs attending this type of boarding have their own private suite.  They go out to potty every two hours and have two play times, AM and PM (with staff) each day. They are provided with an elevated Kuranda bed and a Nylabone. This is great for dogs that prefer their privacy or really don’t enjoy playing with other dogs. Older dogs, dogs with health issues such as arthritis, lyme disease, and shy dogs may prefer this type of boarding because they get a lot of interaction with staff members.

Holiday Boarding: We book up very fast for most Holiday boarding. Remember to book at least a month and a half ahead (that is if you know your plans).

If we are full for boarding when you would like to book, we can add your dog’s name to a wait list, but unfortunately, once we are full for boarding, we cannot guarantee a spot for your dog’s stay.

Boarding Deposit:  Since Holiday boarding is so popular, we require a $50 deposit at the time of scheduling. If your dog is scheduled for a holiday boarding and you need to cancel the boarding, kindly give 48 hours notice or you will be charged a $20 cancellation fee.

Keep in mind, also, that we are closed on most major holidays (New Years Eve, New Years Day, Memorial Day, 4^th of July, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, etc.)

Extending Boarding (last minute):  We realize things happen and you may not return from your vacation on the day you originally planned. Please don’t worry, we will accommodate your dog. Please call or email as soon as you know.  If we do not hear from you on the day of pick up we will assume you are faced with a delay and will be in contact with us as soon as time permits.

Medications: We medicate at no additional charge. Please keep all medications to be dropped off in the original prescription bottle. This way we have the medication directions and the prescribing Veterinarian’s contact information.

Superdogs TV: Be sure to tune in to Superdogs TV while your pet is attending daycare and boarding.  Be sure to check our website for updates as to when this will be up and running.

Fleas!: We get it, fleas happen. However, if your dog comes in with fleas, in order to prevent your dog from sharing it’s fleas with the other dogs and staff, we will give your dog a flea bath at your expense. The charge for a flea bath starts at $45 and pricing is based on the dog’s size, condition of coat and coat type. Dogs repeatedly showing up with fleas will be asked to not return to Superdogs.

Vaccinations:

Puppy Vaccines: We do have a few requirements for young puppies beginning daycare. All puppies must be at least 12 weeks of age in order to attend group daycare. This is to make sure their bodies have had time to develop to handle the rigorous play they enjoy in group play. All puppies attending daycare must be up to date on their Bordetella vaccine and have their final Distemper booster that is good for 1 year. Puppies normally get 3-4 boosters in the Distemper series. It is very important that they have completed the series before attending daycare, as before their final booster they are not fully protected against these harmful diseases. At 12 weeks your puppy may not have their Rabies vaccine yet, this is okay! We require this by law by 16 weeks of age though. If you have any questions about if your dog has what we require, feel free to ask and we can take a look at their records.

Adult Dog Vaccines: We will need to see that your dog is up to date on Bordetella (Kennel Cough), Distemper and Rabies.

Daycare:

Temperament Test: All dogs attending daycare must first pass a Temperament Test (TT) to ensure that the dog is safe to play around other dogs and staff members in a group setting. To schedule this test please contact the daycare. The test generally takes about 10 to 15 minutes. During this time, we will take your dog and introduce them to other staff members, once they have met other staff members, we will introduce them to other dogs (one at a time at first) and closely watch them to see how they interact with dogs they are not familiar with. If the dog is unsure, we will take more time and interact with them at a slower pace. If the dog passes their test they may stay, if they do not pass the test, we will give you feedback as to why we cannot allow their dog in group. We may also offer suggestions to help your dog become more social, etc.

Illness: We ask that all owners help us keep a healthy building by refraining from bringing your Superdog to daycare if you suspect they may be coming down with something or if they are acting off and may be contagious. Should a dog become ill or if we suspect they may be getting ill, we will remove the dog from the group immediately to prevent possible exposure to other dogs in our care, we will contact the owner and will quarantine immediately if the dog has a temperature, nasal drainage, runny eyes, lethargy, loss of appetite, cough, diarrhea, vomiting, sneezing, acting off, etc. Please report any diagnosis of illness to Superdogs so we can watch for any signs of illness among the other dogs. We will alert owners of illness via facebook and the lobby digital display should we become concerned that an outbreak of illness is possible.

Breaks: Our goal is for your dog to play in group and have a great time here with their friends. We want every dog to go home tired and happy, with that said, we also must make sure that every dog is playing in a safe manner, and that no dog is being bullied or picked on by another dog. While behaviors like bullying and humping are common at dog parks, we do our very best to prevent those behaviors from occurring here. If your dog is a dog that tends to hump, we will try to redirect the dog first, we may try moving your dog to a different room, or give him or her a break so he/she stops thinking about humping, we may place a diaper on him/her to discourage humping. Most dogs will stop humping once a diaper is placed on them (diapers are removed while outside to allow dogs to potty). If they continue to hump we will speak to the Owner to try to come up with a solution to stop the behavior so he/she can continue to attend daycare.

Grooming:

Prices: Our policy for grooming is to give your dog the best groom at the best price. Our groomers are talented professionals who love dogs and enjoy working around dogs. Our prices are competitive but also reflect the work that is done. We include base prices for your dog’s bath or groom. However, prices may change if the requested groom takes longer than expected (i.e. the dog needs to be brushed more, detangled or bathed more than twice due to extra dirt/odor/heavy coat).

We want you to trust that the extra fees are charged honestly. We want you to love the groom as much as we do, but sometimes it takes a little extra effort. We are confident that working together to figure out the best groom and price for your dog will create a positive outcome for both you and the groomer.

With that said, we all know that sometimes a dog needs that dreaded “shave down”. We assure that if we suggest a shave down it is for the best interest of the dog! The hair does grow back and we are happy to suggest ways to be sure the shave down does not need to happen in the future.

Thank you for trusting us with your Superdog, we look forward to being your dog’s home away from home.

Mark, Judy and the Superdogs staff